Understanding the Equality Act 2010 and Communication with Service Users and Their Families
This report will evaluate the key aspects of my future role as a health as well as social care practitioner. This profession provides higher quality care by not only understanding the service users’ needs but also working with other professionals to maintain the records and keep communication.
The report will cover three important areas: how I would coordinate with service users or their families, how I would manage the administrative tasks, and how I would work alongside the other professionals in the form of a team.
Effective communication is important in health and social care to ensure the service users understand the decision about their care. I will discuss how I would coordinate according to the Equality Act 2010, which ensures fair treatment, and apply the well-known communication model to improve understanding. Lastly, working as part of a team of professionals, the report highlights the challenges of teamwork and how to resolve them with the insurance of collaboration and the benefits for the service users.
1. Understanding the Equality Act 2010 and Communication with Service Users and Their Families:
My role will define that working with the service user, as a future health and social practitioner, indicates my main roles and responsibilities. My main responsibility is to offer higher-quality care like building a trusting relationship and communicating with them effectively.
1.1.Equality Act 2010:
Good communication is key to making sure the served users and their families feel respected and valued. I will rely on the key practices from the Equality Act 2010 and the use of effective communication channels to guide my clear interactions. The Equality Act 2010 is a law that was formed in the United Kingdom as helps to help prevent discrimination and ensure that people to treated fairly and with religion-based characteristics.
I am working with a service user who has a disability, and I must be aware of their demands and needs. The service user might require sign language and accessible materials with adjustments to ensure the understanding of care and services. I could arrange for the entire translation or use the technology to bridge the entire gap. I follow the Equality Act 2010 and indicate that disabled persons also the similar rights, which is why we will provide them with proper facilities with advanced coordination activities.
1.2 Types of communication:
Communication is the foundation of my work as a health and social care practitioner. Communication is not only about speaking but also about listening to others carefully. I have strong skills in verbal communication as well as non-verbal communication that improve my active listening skills. The Non-Verbal Cues can help me to coordinate with empathy, reassurance, and concerns to send or receive the message.
Active listening skills an important for improving any type of communication. It means not just hearing the words but also examining the emotions behind them. I pay full attention to the service users and their families by making eye contact and then summarizing the key points. I indicate that the person who has a disability like visual impairment needs to provide the full documents in large print or another format.
According to the Shannon-Weaver Model, the service users can understand the main components and the purpose of the message clearly. Sender, Message, Encoder, Channel, and Receiver, with the Decoder or Feedback, are the main components that help to communicate clearly. Effective communication is important for offering the best care to the users and their families.
I will always develop the goal to coordinate in a way that is respectful as well as clear by following the principles of the Equality Act 2010. I will be motivated to create an environment where the service users and their families feel heard and involved in the entire care process.
2. Importance of Administrative Skills and Principles of the Data Protection Act 2018:
Records are an important part of the health and social care process. The records include the personal details of service users, their medical history, and the assessment with the progress notes. The service users’ records help healthcare professionals offer consistent as well as informed care, with the tracking of key changes and making decisions about the best course of action.
Good Administrative Skills are important for managing the records. Good Administrative Skills as the access updates and stores records the way to secure and efficiently manage data.
2.1 Aspects of Good Administrative Skills:
The key aspects of good administrative skills refer to the organization of records, accurate and clear documents, and timely record-keeping activities. One of the best things that I would focus on the keeping records is well-organized. It helps to ensure the documents are in the clear and correct order with the appropriate files and digital records.
I am managing the service user’s care place and labeled the name and date of birth with the ensure of documents to lead the electronic health record system. I examined that accurate and clear documentation is important to improve the records and manage them in well-organized formations. It is important to keep all the records up-to-date.
Entering the information into the system after the interaction with the service user is important. The delay can lead to higher mistakes and a higher level of confusion about the care provided. One of the effective and important administrative skills that I need to apply is ensuring the Service User’s Information.
I work as a health and social care practitioner, which is why it is important to keep the data, organize the records, and manage all the information of people effectively.
2.2.Data Protection Act 2018:
The Data Protection Act 2018 governs how personal data can be handled in the United Kingdom and applies the health and social care. The act is designed to ensure that personal data is treated fairly and used for lawful purposes. I must examine and follow the principles when managing records and handling the users’ information are important for advanced and sustainable practices. Multiple key principles of the Data Protection Act 2018 lawfulness, fairness, and transparency, exist.
Personal data should only be collected for specific and legitimate purposes, and not used for anything else. I should not use the proper practices or any unrelated reasons for the personal information. All personal data must be accurate and up-to-date, with the ensure of information and the details of service users. In my future role, good distractive skills are important to analyze accurately, as well as efficient record-keeping. The skills combined with the understanding of the Data Protection Act 2018 helped me to maintain higher standards of care.
3. Working With Other Professionals and Challenges in Collaborative Work:
Working effectively with other key professionals, as a future health and social care practitioner, is a key part of my role. I provide care for the service users in the complex and range of different specialists. Working with other professionals helps to improve the receive well-rounded care that addresses the aspects of health and well-being activities in the future. Collaboration is about working together and achieving shared goal,s which means focusing on the needs of the service user and developing care toward a similar goal.
Coordination and communication play a vital role in improving the sharing of updates and discussing the car plans by asking for broad inputs and examining the resources in the future. I am working with service users who have both mental as well as physical health needs.
So, I might need to coordinate with the physiotherapist about her treatment plan and the mental health specialist to ensure her psychological needs are met. Each professional is important in the era of expertise and brings different kinds of knowledge to indicate the experience, respect, and value of the work. It is important to understand the role and the conditions with medical attention beyond the level of expertise and be willing to ask for the proper access.
3.1 Challenges in Collaborative Work:
Collaboration is important, as working with other professionals in the form of a team comes with broad challenges. These challenges can arise due to differences in opinions, communication, and broad research factors. I face communication barriers and time constraints as the key challenges for working in health and social care. The use of shared electronic systems can affect the story of people and the progress of service users without taking up too much time.
Another challenge that is facing in the field of health and social care regarding its collaborative work is role clarity. Sometimes, there can be confusion about who is liable for what, and it can be missed or duplicated. All the team members need to have clear roles, and the regular care plans should be upfront. The collaboration ensures that we can address the service users’ needs and their physical or mental satisfaction.
4. Conclusion:
I worked as a future health and social care practitioner, so my role will involve effective coordination, good administrative skills, and communication with other professionals to provide the best care. The service user’s clear communication with the service users helps to understand needs and offer the right support.
I will follow the principle of the Equality Act 2010 and make sure the treatment of everyone fairly with the adjustment of the coordination with the use of interpreter’s accessible materials as needed. The Shannon-Weaver communication model will help to ensure the messages and reliable activities. I will focus on keeping accurate and secure records with the following of the Data Protection Act 2018.
I follow the principles of the Data Protection Act 2018 and build trust and security into to safe and effective environment. Overall, the report focuses on communication, teamwork, and good administrative skills that enable me to offer higher-quality person-centered care in my future role.
